Training and placing staff worldwide with superior Presidential
records of service and Top Secret clearances.  #1 in Placement.

Our 301st international student
graduated on January 28, 2012

 

 

 

 

The Secrets "they" won't tell you...

The butler did it.  Yes, he did, the Pope himself recently found this out the wrong way!  If you are an owner, friend of an owner, chief of staff or executive assistant and recently were tasked with finding a new butler, housekeeper, chef, nanny, security, driver, maintenance director or household manager then you'll want to read this.  We are the only agency on earth that has a complete school in our mansion teaching daily and holding classes 52 weeks per year.  We place experts into the worlds finest homes and have the lowest liability, lawsuit and insurance premiums in America due to the excellence of search and mitigation of all factors.  The last thing you need right now, is to hire wrong and to work with the wrong agency.  Or to hire a felon or child/elder abuser who has a hidden record, yet no convictions.  If you think Care.com and Sittercity.com are solutions to the safety and peace of mind of your children or family - then stop reading right now.  The background checks that they do are minimal and many agencies conduct inexpensive investigations and crank up the fees to make them look real.  You say you paid 12k for a background investigation?  What did they actually do?  We advise you to be warned about agencies that 'pop at the top" of a Bing or Google search.  Many have only been in business for a few years, few months or less.  They buy their way to the very top of the charts, build magnificent websites and enter the market with a few fellow Household Managers previously employed in the Fortune 500.  Suddenly, they have become a look-alike, legitimate placement agency and they will sock you with fees from 10% to 30% of the first years salary.  Some specifically place people just to instigate lawsuits upon the rich by getting hurt, falling down and slipping.  When the person you hire fizzles and fails, YES, that agency keeps your cash.  YES, you are left to deal with this all over again and YES, you may be involved in a massive lawsuit.
 

The only way to avoid having the butler selling the Pope's secrets (or yours), security team members having sex in hotel rooms (like the Secret Service recently) is to go beyond the norm and conduct legal psychometric testing, regular legal polygraph, legal voice stress analysis, regular drug testing via hair collection analysis and urinalysis, forensic CPA accounting, legal Lexis-Nexis investigation with specialized detective analysis and legal paperwork being in place subject to an offer letter and actual hiring.  Your HR Director and attorney will work with us.  Our research with American Psychological Association Doctors has proven, worldwide that the lesser effective ways to hire people are through 1.resumes, 2. interviews, 3. investigation alone, 4. on the job tryouts and, 5. detailed reference checks.  If you were considering using these methods for your private estate, finances, life safety and family, we would encourage you to consider employing us.
 

Do the agencies you are speaking with presently run an entire mansion staff themselves - on a daily basis?  What hotels and inns do they also own and control daily?  Do they also work in the field daily? DO THEY WALK THE WALK AND TALK THE TALK?  Their typical answer is: "Well I was xxx and xxx but now we just run our placement office (and want to charge high fees to the rich...)"  "We don't actually work in the business anymore...and we have never owned a large estate ourselves or own and run a large inn.  But we sure have worked inside them!" - NOT A GOOD SIGN.  Our typical answer is: "Yes, of course we do and have a global Zagat rating of 27 and other #1 world awards.  We pride ourselves on running a placement agency, full-sized school and real inn that actually cooks, cleans and polishes every day of the week.  All of our placement managers and recruiters are also nannys, mannys and chefs and have numerous international certifications working on placements for estates daily.  We are able to stay abreast of all the latest technologies and equipment like in-home dry cleaning machines and more since we walk-the-walk and actually talk-the-talk.

Do they recruit people out of work and jobless for years - or whom are recently fired from other estates?  Of course they do and they will send you anybody, anytime and for any reason.  They really don't care who you pick, as long as they get that commission check cashed - before you find out the truth.  We don't - we propose people who are professionally employed and doing excellent work right now at resorts, estates and other fine inns with bosses that love the work they do.  Their bosses are also willing to speak with you on the phone about them.  A rare find in today's environment!  Look for all of the lies and wrong signs when speaking with other agencies.

What world certifications do they hold - awarded by the most well known organizations like The American Culinary Federation, World Association of Chefs Society, American Hotel Association and International Food Service Executives Association?  Certifications that they "hand out" and award don't count if they have given it to themselves...  Ask them, "who created that certification behind your name?  Is it for life?  Do you have to continuously recertify?  By the time you get done, they will be shook down, embarrassed or have to get off of the phone quickly.  YES, every industry is filled with scams and preying on the rich is certainly old sport of former, angry household managers.  Bernie Madoff, "MADE-OFF" with a ton of dough from many affluent friends he ripped apart.  What degrees do they hold and from which universities?  ASK THEM.  Do they print their own certificates and emboss them in their own offices???!!!  Once you start asking the RIGHT questions, you will be calling us faster than you ever thought.  ARE THEY JUST INTERESTED IN MAKING A HUGE FEE OFF OF YOU?  "We have our own certifications that we print out and award on fancy degree paper that we buy at OfficeMax, we even emboss these and put a gold sticker on them..."  BUT ANYONE CAN DO THAT - can't they?  Watch out.

Do they themselves serve daily and expose their agency to reviews globally? WHERE ARE THE ZAGAT, GOOGLE, MICHELIN, TRIPADVISOR AND BEDANDBREAKFAST.COM REVIEWS ON THEIR AGENCY, THEIR OWN RESORTS AND INNS THAT THEY OWN???  Their typical answer is: "We don't allow clients or guests to review us or put comments online about our service standards, how well our agency does or how good our people turn out to be...we keep the rich completely in the dark and just send out more folks for them, and we get these huge fees...  After all, if we subjected ourselves to reviews, we would be exposed and the rich would find out about the truth..."  INTERESTING.  Our typical answer is: "Of course we encourage and have reviews on our agency, our school and our inn.  After all, all three are intertwined as one.  Without reviews, how can you find out how clients feel and to make yourself better?"

Do they teach the standards of service and license graduates? OR JUST FILL HOLES FOR HUGE FEES?  IS THIS THEIR ANSWER? "Let's face it, the rich are never happy, (that's what they say in private) we just keep sending folks to them and after a year or so they fire them.  We've gotten quite used to making huge fees off of the rich and creating chaos in their families via instability...  Plus they can blame themselves since they fired the person but never us for sending someone who really wasn't right for the job or even had the real skills to make them happy!"

Will they give you the entire fee back after six months if you terminate the new hire? ANOTHER SIGN TO LOOK FOR...  JUST START ASKING THE RIGHT QUESTIONS or CALL OUR PLACEMENT EXPERTS TO HEAR THE RIGHT ANSWERS 704-937-2940

IF YOU ALWAYS TELL THE TRUTH - YOU DON'T HAVE TO
TRY & REMEMBER WHAT YOU SAID!

 

While our students train daily in a live atmosphere of service, cooking, cleaning, errands, personal assistant duties, landscaping, gardening, elder and pet care, childcare, computer accounting and maintenance they also study locally at the largest private home ever built in America, The Biltmore.  We place couple teams, nannies, companions to seniors, ranch managers, private retreat managers, groundskeepers,

Training is like the TV show of Downton Abbey; perpetual.  Always keeping the knives sharp in the kitchen for a dull knife is more dangerous than anything.  Learning and studies are constant and ongoing whether learning about new in-home dry cleaning machines and how they operate or new inventions to clean silver, brass or jewelry.  The world of service is not stuck in the 1900's!  When looking for a modern day professional you will be tasked with an ever growing need of understanding computerized functions, CCTV, alarm systems and digitized stereo, in-home theater and HVAC modules.

And since we wrote and published the most authoritative book ever published, you are guaranteed to be receiving the finest trained, modern day professionals.  We also always meet with our families and are not insistent on only placing our own graduates.  Often times we are flown in to help a family streamline things better or just fine tune a great staff they love, but who needs a few pointers - everyone actually does not need to be fired.  And many affluent families feel that way.

Other times, we are flown in to conduct private interviews and evaluations in discretion.  Often, these interviews are conducted for two days in a hotel to avoid any candidate knowing who the family is.  Finalists can be filmed and then even meet with the owners if such is desired.  This level of our own expertise and professionalism has been found to be very helpful.

We also are being called on more often than ever before to help architects build service into new, super homes.  Much of the secrets of service are not known to new money families if you have never grown up as a servant yourself and worked all the way up to Household Manager.  Thus many multi-million dollar estates are dysfunctional in design and end up contributing to the mania of improper service.  The whole purpose of getting rich was to enjoy it and to have an excellent team of staff!  Likewise, as Doctor Steven Covey always says, "you know, no one gets up each day and says to herself, "I can't wait to go to work today and get it wrong!"  "Everyone wants to get it right and make their boss happy.  It is inherent in humans behavior."

Here is where we come in, not only do we place the right staff at the right time, but we can help a team member that the family adores to become better in areas they have never been trained in.  You wish that Maria could learn to manage and lead others?  After all, the kids and everyone loves her so much and her cheerful personality!  Well she actually can.

You say Attila came here from Belarus and became a citizen and the family thinks he is fantastico?  But he just is not the best driver when it comes to safety of the kids or security.  We can change all of that.  We would much rather help a team staff member become better and promote from within than hire all new people.  You believe in them - so why not let us fly to you and we will "grow" them!  We also deliver curriculum via the internet on SSL server classrooms.  Textbooks are shipped to all students.

If you need a new Nanny, Butler, Caretaker, Household Manager, Estate Manager, Major Domo, Housekeeper, Assistant Housekeeper, Cook, Driver, Bodyguard or Chef - please call us last after all of the others at 704-937-2940.

And remember, you'll be calling a real mansion with real students and graduates, a team staff in real offices working to make guests and owners happy every day of the week.  Remember, most placement agencies are working out of basements, side offices in homes or porches and have fake, virtual addresses purchased by "office prestige address companies."  Buyer beware of high fees and revolving door placement agencies who do not care about the family.  Ask them, "can we visit your buildings and meet the teams in your offices or see your operation in full swing serving people each day?"  You can even visit us and decide for yourself as to the enjoyment of the food and cleanliness - or interview new staff, here.  Presently, we are the only placement agency on earth that holds themselves to such high standards.

 

Happy families served by honest, hard-working team staffs since 1880!
As featured on ABC, NHK, Vitaya Europe and NBC TV
With over 1100 offices, worldwide, via the MRINetwork and The HTW Group
and $500 million USD per annum sales ~ NYSE:CDI

The most extensive, Retained Executive Search network - on earth

 

The best candidates, worldwide - no agency is able to offer OUR LEVEL of candidates...
Former White House, VP, US Secret Service, US Military, US Embassy & Camp David household staff...88% of our candidates are military retired with a security clearance, DNA-drug and fingerprinting on file with the FBI, have a lifetime retainer, medical, dental & 401k benefits...

Our Estate, Household and Resort Management (Manager) placement service is the first in history to offer a unique approach to qualifying managers.  We are the only service in the world using this proprietary system (patent pending).  Here our candidates fulfill lengthy and long-term service with families and resorts by creating genuine relationships.  Happiness and families that love to come home - abound. They know that their Manager has taken care of their home or properties with love and respect.  Their greatest desires are often fulfilled before they are even able to verbalize them.

Every placement agency in the known world utilizes the same systemic approach - are you ready to experience the difference?  Have you had numerous staff over several years and they never last for five, ten or 20 years?  Are you tired of the high, "fees," and the promises that are broken from other agencies?

Stormy LeAnn Mongiello - President

Allan B. Miller - Director of Education

Martin CJ Mongiello - VP of Hospitality

Amanda Jones - Executive Assistant to Mr. Mongiello

Michael C Mongiello - Chairman of the Board

Marion Bonnette - Executive Director and Resume Expert

Kimberly Hambright - Household Manager

Marty Stevenson - Maintenance Director

Johnsie Adams - Grillardin Chef